In
many ways, computer repair services in New York are like auto shops:
you put a lot of trust in them that what they are telling you is true.
That’s mostly because you don’t have any clue yourself what the problem
could be. And, like cars these days, IT systems are becoming more and
more complicated. Networks, cloud services VoIP phone systems, mobile
connections, WiFi, sales software, CRM programs – it makes your head
dizzy just looking at the list.
When
it comes to finding a reputable computer repair service in New York, it
comes down to doing some research, listening to your gut, and asking
the right questions. Here are five basic questions you should ask before
signing on the dotted line with any computer repair service.
1. Do you do onsite computer repair in New York?
Some
computer repair services in New York do in-store repairs only. That
means you will have to bring your computer and other IT equipment down
to their service center. Not only is it a lot of time and hassle, it
won’t help you with most of your IT systems such as networks and
database servers. You’re better off finding a computer repair service
that will come to your New York office. Look for a company that provides
24/7 emergency service so that you’ll never be left in a lurch no
matter what time it is.
2. Are your technicians qualified to be working on my computer systems?
Many
computer repair shops in New York are only certified to do basic work
such as upgrading systems or installing simple networks. However, your
company may operate a complex enterprise software package with hundreds
or even thousands of routers, relays, switches, and workstations –
something the technician may not be able to troubleshoot or solve
themselves.
Perhaps
a better question would be, “What happens if there’s a problem above
the technician’s training?” The answer should always be an in-house
solution. If they rely on third-party companies to supply them with
experienced Level 3 technicians, for example, you could be setting
yourself up for problems.
3. How do you charge your computer repair service in New York?
Always
look for companies who quote a flat rate rather than an hourly rate. In
some cases, hourly rates can’t be avoided, but it helps to ask around.
The
best case scenario is to find a company that provides ongoing service
to you in a fixed-fee monthly package. That way, they’ll get to know
your systems and actually help you avoid problems in the first place. A
managed services agreement will help you control IT costs and ultimately
save you money down the road in maintenance fees and reduced
downtime/slowdowns.
4. What happens if the problem isn’t fixed?
This
is an issue that happens fairly regularly. The technician leaves your
offices, and soon after the “fix” stops working altogether. The only
thing more frustrating than dealing with the same IT problem time and
again is paying for the same solution time and again. The better computer repair services in New York
will guarantee their work. If they identify a problem but don’t
properly solve it, they’ll come in on their own time to make sure it’s
right.
5. What type of cybersecurity services do you provide?
In
today’s world, every computer repair service in New York should be
offering cybersecurity services. Human threats – hackers, data thieves,
and other cyber criminals – are growing to become one of the greatest
threats to your IT systems including your computer workstations and
business networks. Some of the most common cybersecurity holes are
easily fixed, so if the repair service says it doesn’t provide any
cybersecurity services, you might question how up to date their tech
knowledge really is. Preferably, you want a computer repair service that
can provide full cybersecurity services, allowing them to protect your
IT systems as well as repair and maintain them.
About CompCiti
CompCiti Business Solutions
offers services that go beyond computer repair in New York. Since 1996,
CompCiti has provided its clients with advanced IT services including
networking, installation, cybersecurity, and specialty services such as
VoIP installation. With CISA cybersecurity certification, 24/7 emergency
support, and Level 3 technical support, CompCiti can ensure your IT
systems are secure and efficient. To find out more about our computer
repair services in New York including fixed-fee managed services
packages, please contact us (212) 594-4374 for a free phone consultation.
